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Frequently asked questions

Welcome to our Frequently Asked Questions (FAQs). We understand that you may have questions and concerns, and we're here to provide you with the answers you need.

How many grams are in a bundle?
Each hair bundle is 100g
How long does it take for an order to ship?
For custom orders the processing time is between 5-14 working days
Can I use heat styling tools on my wig?
Yes u can , all our hair /wigs are made out of 100% raw hair.
How long do the hair extensions/ wig typically last?
With proper care they last for a very long time.
What is our return/exchange policy ?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make right.
Can I re use my wig/hair extensions after removing them?
Yes you can , all our hair are made out of real human hair.
Are the hair extensions ethically sourced?
Yes all our hair extensions are ethically sourced.